At Greenwood Publishing Group Inc we are committed to delivering exceptional publishing and consulting services tailored to meet the unique needs of our clients. Your satisfaction is our priority, and we aim to provide an experience built on professionalism, transparency, and trust.
We understand that unforeseen circumstances may arise and that a refund may be necessary in some cases. This comprehensive Refund Policy outlines the terms and conditions under which refunds may be requested and issued. By engaging with Greenwood Publishing Group Inc whether for digital products, consulting services, or any of our publishing solutions, you agree to abide by the terms described below.
Our Commitment To Quality And Client Satisfaction
Our clients choose us for our dedication to excellence, our personalized approach, and our reputation for delivering high-value publishing solutions. We offer a wide array of services, including but not limited to digital publishing, author consulting, book marketing, manuscript editing, and professional publishing guidance.
While we strive to ensure your satisfaction, the nature of custom work, digital goods, and service-based industries means refunds are subject to specific conditions. This policy is designed to protect both parties and ensure a fair process is followed in all cases.
Refund Eligibility
To qualify for a refund from Greenwood Publishing Group Inc the following conditions must be met:
- The project or service has not yet commenced.
- No creative work (e.g., drafts, designs, strategies, or files) has been submitted to the client.
- The refund request must be formally submitted in writing within 5 to 7 business days of the purchase date.
- If work has already begun, only a partial refund may be considered based on the progress and value of services already rendered.
Refund requests submitted outside of the eligible time frame or after services have been fully delivered will not be accepted.
Digital Products (Ebooks, Templates, Downloadables)
Due to the nature of digital content, refunds for downloadable products are limited to the following criteria:
- The product must not have been downloaded, accessed, viewed, or used in any way.
- The refund request must be made within 7 calendar days from the date of purchase.
- All requests must include the order number and the email used during checkout.
We strongly encourage clients to review all product descriptions and previews carefully before purchasing to ensure the product meets their needs.
Once a digital file has been accessed, no refund will be granted under any circumstances.
Consulting, Publishing, And Custom Services
Greenwood Publishing Group Inc offers personalized consulting services, including author coaching, publishing management, brand strategy, manuscript review, marketing consultations, and more.
Refunds for such services are subject to the following guidelines:
- A full refund is only available if the service has been booked but has not yet been initiated.
- If the service is in progress, a partial refund may be granted based on the percentage of work completed and the time invested.
- Once the project or service has been fully delivered, no refunds will be issued.
- All consulting services are non-transferable and subject to agreed-upon timelines and deliverables.
We assess refund requests individually to ensure that fairness and professional integrity are maintained.
Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- The digital product has been accessed, downloaded, or used.
- Services have already been delivered as a whole or in substantial part.
- The client changes their mind after the service or product has been purchased.
- Projects are canceled due to client unresponsiveness or failure to provide necessary materials.
- The refund request is made after the allowable period (5 to 7 days, depending on the service).
- Third-party expenses have been incurred (e.g., ISBN registration, ad placement fees, software, or distribution services).
- The project content violates our Terms of Use, including illegal, abusive, or unethical material.
Greenwood Publishing Group Inc reserves the right to decline any refund request that falls under these categories.
Partial Refunds
In select cases, Greenwood Publishing Group Inc may offer a partial refund, provided the following apply:
- A substantial portion of the project remains incomplete.
- The client presents documented concerns or reasons supported by communication records.
- Both parties reached a mutual agreement to terminate the project early.
All partial refunds will be calculated based on the portion of the project completed, time invested, third-party costs incurred, and applicable administrative fees.
How To Request A Refund
To initiate a refund, the client must send a written request to:
info@greenwoodpublishinggroupinc.com
Your request must include the following details:
- Your full name and contact information
- The product or service purchased
- Order number or receipt
- A clear explanation of the reason for the refund request
- Any supporting documentation, including screenshots, communication logs, or project files
Refund requests will be acknowledged within 3 business days and fully reviewed within 5 to 7 business days. If approved, the refund process will begin as outlined below.
Refund Processing Timeline And Methods
If a refund is approved, Greenwood Publishing Group Inc will process the refund using the original payment method. Our processing timeline is as follows:
- Refunds will be issued within 7 to 14 business days after approval.
- Credit/debit card payments will be returned to the same card.
- Payments made via PayPal, Stripe, or bank transfer will be refunded through the same platform.
Refund status updates will be communicated via email throughout the process.
Disputes And Chargebacks
We encourage all clients to reach out directly to resolve concerns before initiating a chargeback. Greenwood Publishing Group Inc believes in professional resolution and will make every effort to address concerns in good faith.
Unwarranted chargebacks without prior communication may result in:
- Termination of ongoing or future services
- Legal recourse to recover funds and damages
- Blacklisting from our client network
Let’s work together to find a reasonable and fair solution before escalating disputes.
Cancellations By Greenwood Publishing Group Inc
In rare instances, Greenwood Publishing Group Inc may cancel a service or order due to the following:
- Violation of our Terms and Conditions
- Threatening or abusive behavior toward our team
- Submission of unethical, illegal, or inappropriate content
- Inability to reach or collaborate with the client
In such cases, a partial or full refund may be offered, depending on the project’s status and expenses incurred at the time of cancellation.
Policy Updates And Amendments
We reserve the right to amend or update this Refund Policy at any time. All changes will be reflected on this page with the updated "Effective Date." We encourage clients to review this page periodically to stay informed about any changes.
Continued use of our website and services constitutes acceptance of the current Refund Policy.
Need Help Or Have Questions?
We are here to help. If you have questions about this Refund Policy or need additional clarification, please feel free to contact our team:
Why Trust Greenwood Publishing Group Inc?
At Greenwood Publishing Group Inc we understand that every publishing journey is unique. Our refund policy reflects our commitment to professionalism, client care, and ethical standards. We don’t just offer services, we build lasting relationships based on honesty, creativity, and results.
Whether you are a first-time author, an entrepreneur launching a book, or an organization in need of expert publishing guidance, we treat every project with the care it deserves. If a concern arises, know that we will address it with respect, fairness, and the highest level of service.
Let us help you bring your vision to life with confidence, clarity, and peace of mind.
